Questions & Answers
SEND US A MESSAGE
CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Order and Purchase
Do I need to create an account to place an order?
Yes. Online orders are available only to approved trade accounts (log in required). General consumers can’t buy online—please visit our store for individual products or email us and we’ll arrange your order.
How long does it take to get approved as a trade member?
Trade membership applications are reviewed within 1–2 business days, and you’ll receive an approval email once verified.
Are prices inclusive of GST?
All listed prices are exclusive of GST. GST is automatically added at checkout.
What payment methods are available?
We accept credit cards, cash on delivery and direct bank transfer (Direct Debit). Credit card payments incur a 1.75% surcharge.
Where can I get my invoice?
You can download your invoice from ‘My Account → Orders’ after your purchase is complete.
Delivery and Pick up
How long does delivery take?
In-stock items are usually dispatched within 2–4 business days.
Can I pick up my order?
Yes, pickup is available from our Sydney warehouse. Simply select the “Pickup” option during checkout. (95 Rookwood Rd, Yagoona NSW 2199, from 9am to 5pm)
How long will backorders take?
Backorders typically take 1-2 months to arrive. We'll update you if your item is expected sooner or delayed; contact us if you need an urgent ETA.
How is shipping cost calculated?
Retail orders must be picked up directly from our Sydney factory, while wholesale members are charged delivery fees that vary by region.
- Sydney metro = $50/Delivery
- Central Coast/Wollongong/Illawarra/Blue Mountain/Southern Highlands = $150/Trip
- Hunter Valley/Newcastle/Shoalhaven/Bathurst = $250/Trip
- ACT = $400/Trip
All Other - Please call to discuss
Prices Exclude GST
Return Policy
Can i return or cancel my order?
Orders may be cancelled within 12 hours of placement without charge.
After 12 hours, a 10% restocking fee applies. Once items have shipped, cancellations or returns will incur shipping and handling costs. Refunds are issued only for defective or incorrect items; change-of-mind returns are not accepted.
What if my order arrives damaged?
Please inspect your order upon delivery. If there are visible damages, contact us within 48 hours with photos so we can arrange a replacement.
Account and Membership
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page to receive a password reset link by email.
How can I update my business information (ABN/ACN)?
Go to ‘My Account → Account Details’ to update your information. Approved trade accounts may require re-verification after major changes.
Can I register multiple company names under one account?
Each account is limited to one registered business name. For purchases under additional business entities, please contact us directly.
What's your Privacy Policy?
For more information on how we handle your data, please see our Privacy Policy
Others
Can general consumers purchase from LUXX Components?
Online orders are for approved trade accounts only (log in required). General consumers can’t purchase directly on the website, but you’re welcome to visit our store to buy individual products, or email us and we’ll arrange your order.
How can I make a collaboration or bulk supply inquiry?
Please visit our Contact page and fill out the inquiry form. Our sales team will reach out to you directly.
